Gather Application Insights logs

While troubleshooting some Nerdio Manager issues, support may request Application Insights logs.

To gather the Application Insights logs:

1. In the Azure portal, search for Applications Insights.

2. Select the resource named nmw-app-insights-xxxxxx.

3. In the left blade, in the Monitoring section, select Logs.

4. When presented with the Getting Started window, close it.

5. When presented with the Presets window, close it.

6. Change your view to KQL mode.

7. Run the Exceptions query:

   • In the query editor, enter exceptions | where timestamp > ago(10d) | order by timestamp.

   • Select Run.

   • When the query finishes, select Share > Export to CSV - all columns.

8. Run Traces query:

   • In the query editor, enter traces | where timestamp > ago(10d) and severityLevel >= 3 | order by timestamp.

   • Select Run.

   • When the query finishes, select Share > Export to CSV - all columns.

9. Send the two CSV files as attachments in your reply to the ticket that requested the logs.